Terms of service

Printed from klikka.travel/terms.html

1. Who you contract with

Klikka is a trading name. The legal entity you contract with, and the trader responsible to you, is:

We state this up front, and repeat it in the footer of every page, because European consumer law requires the trader to be clearly identifiable before you agree to anything. If you receive an invoice, sign an order form or dispute a charge, CB DISTRIBUTION LIMITED is the party on the other side. "Klikka", "we", "us" and "our" in this document all mean CB DISTRIBUTION LIMITED. By creating an account or using Klikka, you agree to these terms.

2. What Klikka is, and is not

Klikka is software for running group trips. You use it to build an itinerary, ask your group for documents, track a shared pot of money and put your own branding in front of your guests.

It follows that Klikka is not a party to your trip, is not liable for it, and gives no traveller the protections that a package travel organiser must give. Those protections, where they apply, come from the business that sold the travel. The full position is set out in the disclaimers, which form part of these terms.

3. Accounts

You must be at least 16 to hold an account, and 18 to buy a paid plan. Keep your sign-in details to yourself, tell us promptly if you think someone else has them, and do not share a staff seat between people. You are responsible for what happens under your account. Information you give us for your account and invoices must be accurate and kept up to date.

4. Plans, price and renewal

• Operator — €79 per month, or €790 per year.
• Pro — €149 per month, or €1,490 per year.
• Concierge — from €349 per month, or from €3,490 per year, scoped in writing before it starts.
• Trip Pass — a one-off €29 charge that unlocks additional features for a single private trip.

Annual billing is ten months paid for twelve months of service. Prices are in euro and exclude any VAT or equivalent tax; where tax applies, it is added at checkout and shown on your invoice. If you are a business in another EU member state and give us a valid VAT number, the reverse charge applies.

Subscriptions renew automatically at the end of each period, at the then-current price, until you cancel. If we change the price of your plan we will tell you at least 30 days before it applies to you, and you may cancel before it does. Payment is taken by our payment provider; if a payment fails we may retry it and, after notice, suspend the plan.

Plan limits — active trips, staff seats, templates — are described on the pricing section of our website and apply to your plan. Exceeding a limit does not create an extra charge without your agreement; we will ask you to upgrade.

5. Cancelling and refunds

You can cancel at any time from your account or by emailing us. Cancellation stops the next renewal; the plan runs to the end of the period you have paid for. We do not pro-rate part-months.

If you are a consumer in the EU, you have 14 days to withdraw from a distance contract without giving a reason. Because Klikka is digital content supplied immediately, you are asked to acknowledge at purchase that you want it right away and that you lose the withdrawal right once we have started supplying it; if you did not acknowledge that, the 14-day right stands. Nothing here removes your statutory rights under Maltese or EU consumer law, including remedies where digital content is not as described or not fit for purpose.

Outside those cases we do not refund unused time, but if the service has genuinely failed you, write to us and we will look at it properly rather than hide behind this paragraph.

6. Your content

Everything you and your guests put into Klikka — itineraries, notes, photos, documents, your logo and brand assets — stays yours. You give us a limited, non-exclusive licence to host, store, transmit, resize and display that content only so we can operate the service for you, including to your guests, and for backups. That licence ends when the content is deleted, subject to the backup window in the privacy policy.

You confirm you have the right to upload what you upload, including any photograph of another person, any logo you ask us to display, and any document belonging to a guest. You can export your trip data at any time while your plan is active, and we will help you get it out if you ask while cancelling.

7. Acceptable use

Do not use Klikka to: break the law; upload someone else's personal data without a lawful basis; store health, medical, dietary or other special-category data in free-text fields; collect payments for travel services you are not authorised to sell; harass anyone or post material that is unlawful, defamatory or sexual; probe, overload or reverse-engineer the service; resell access without a written agreement with us; or use it to build a competing product. We do not read your trip content routinely, but we will look at a specific item where we must to investigate a report of abuse, a security incident or a legal demand.

8. If you are an operator or planner

When you create trips for your customers, you decide what personal data goes in and why. In data-protection terms, you are the controller and we are your processor. Our processing terms are in the privacy policy and we will sign a separate data processing agreement on request. You are responsible for: telling your guests how their data is used and giving them a lawful basis; asking only for documents you actually need; the accuracy of the trip information you publish to them; and any promise you make to your guests about the trip itself.

You may put your own brand on the guest experience. You may not present Klikka as your own software to the point of claiming you built it in a written contract with a third party, remove the "Powered by Klikka" line where it appears, or use our name or marks in a way that suggests we are the travel provider. Your brand assets are used only to render your trips and are removed when you leave.

You will indemnify us against claims, losses and reasonable legal costs arising from the trips you run, the travel services you sell, the guest data you instruct us to process, and any breach of this section by you.

9. The kitty and payments

Where a group collects money in Klikka, the money moves through a payment account belonging to the organiser or the operator, held with our payment provider. That account holder is the business of record and is responsible for the underlying obligation to the group. We are not a bank, a payment institution or an escrow service; we do not hold, pool, invest or lend group funds, and we do not hold client money for travel services.

Klikka may charge a small application fee on a contribution, disclosed before the contribution is made. Card details are handled by the payment provider on its own pages and never reach us. Chargebacks, disputes and refunds of contributions are between the account holder, the payer and the payment provider; we will provide the records we hold to help resolve them.

10. Availability and support

We aim to keep Klikka available at all times and we will give notice of planned maintenance where we reasonably can. We do not promise a specific uptime percentage, and no service credit regime applies. Klikka is early-stage software: features change, and we may add, alter or withdraw them. If we withdraw something you rely on, we will tell you before we do it, and if that materially reduces what you paid for, you may cancel and we will refund the unused paid time.

Support is by email at cb@cbdistributionltd.com, in English, in Central European Time. Paid plans get priority; Concierge has a named contact.

11. Intellectual property

The Klikka software, name, wordmark, logo, occasion templates and this website belong to CB DISTRIBUTION LIMITED and are protected by intellectual property law. You get a licence to use the service, not ownership of it. Feedback and suggestions you send us may be used freely, without payment or attribution; we will not claim your brand assets or your trip content as our own.

12. What we do not warrant

Klikka is provided as it is. Beyond the rights you have by law and anything we say expressly here, we do not warrant that the service will be uninterrupted or error-free, that it will fit a particular purpose of yours, or that any information in it is accurate. In particular we do not warrant, verify or endorse information about third-party suppliers — venues, hotels, restaurants, coach companies, activity providers, airlines — where that information is entered by an operator, an organiser or a guest. We do not verify passports, visas, insurance, permits, licences or anyone's right to travel. See the disclaimers.

13. Limitation of liability

Nothing here limits liability that cannot be limited by law: death or personal injury caused by our negligence, fraud, or your statutory consumer rights.

Subject to that, we are not liable for: the travel itself or anything a supplier does or fails to do; a trip that goes wrong, is cancelled, delayed or disrupted; a traveller refused boarding or entry; a document a traveller did not have; loss of profit, revenue, business, goodwill or anticipated savings; or indirect or consequential loss.

Subject to that, our total liability to you for all claims arising in any twelve-month period is limited to the total amount you paid us for the service in that period, or €100 where you paid us nothing. Each party must take reasonable steps to limit its own loss. You must bring any claim within twelve months of becoming aware of it.

14. Suspension and termination

We may suspend or close an account, with notice where practical and immediately where necessary, if you break section 7, if payment fails after reminders, if we must do so by law, or if your use threatens the security of the service. You may close your account at any time. On termination your licence ends; we delete or return your data in line with the retention periods in the privacy policy, and we will give you a reasonable window to export it first unless the account was closed for serious abuse.

15. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the app, and the version and date at the top of this page will change. If you do not accept a change, cancel before it takes effect; continuing to use Klikka after that date means you accept the new version. We keep the previous version available on request.

16. Law, courts and complaints

These terms are governed by the laws of Malta, and the courts of Malta have exclusive jurisdiction over any dispute, except that a consumer resident elsewhere in the EU keeps the right to bring proceedings in, and to rely on the mandatory consumer law of, their own country of residence.

Complain to us first at cb@cbdistributionltd.com. Tell us what happened and what you want done. We will acknowledge within five working days and give a substantive answer within 30 days. If you are a consumer and we cannot resolve it, you may take the matter to the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority, or to a competent consumer dispute body in your own country. Data protection complaints go to the Information and Data Protection Commissioner in Malta, and the route is set out in the privacy policy.

If any part of these terms is unenforceable, the rest stands. Our failure to enforce something is not a waiver of it. These terms, the privacy policy, the cookie policy and the disclaimers are the whole agreement between us about the service.

Version 1.0, 4 August 2026. CB DISTRIBUTION LIMITED, registration number C101740, VAT MT29034909, Patri Frangisk Grech Street, Santa Venera SVR 1361, Malta.